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This is some text!All returned items are subjected to a 15% restocking fee.
To complete your return, we require a return merchandise authorization (RMA). Please email/call us to get your RMA/Credit Order#. To return your product, you should mail your product to: 17871 Farley BLV Dumfries VA 22026
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Upon returning your purchase, please make sure to insure your package in the original value of the contents. We won’t be responsible for any missing in transit, or damaged shipment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cakeboardsavare.com and send your item to: 17871 Farley BLV Dumfries VA 22026
Damaged / Wrong Items.
If you’ve received a damaged package/broken items, please contact us immediately within 3 business days after delivery. Upon acceptance of the package, please inspect the content immediately. If you find the content unacceptable, contact us with a picture of your package.
If the package was dropped off at your front door while you were away, and it arrives in damaged/tampered condition, please contact our courier immediately.
If you received a wrong item, please email or call us within 3 business days of receiving the package. We’ll process a new shipment for you immediately.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: sales@cakeboardsavare.com
Close-Out Items
Only regular & sale priced items may be returned for a refund. Unfortunately all close-out items are final.
Pick-Up Orders
Orders requested for pick-up at our Dumfries office will be held for a total of 5 business days from the day of fulfillment. An email will be sent once the order has been fulfilled and ready for pick-up. If the order is not picked up within 5 business days we have the right to void the order and process a refund.
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